10 Nov Telematics, OpenTEC & NEC sign Strategic Partnership to introduce Smart Guest Check-in Kiosk in the UAE
Telematics in collaboration with OpenTEC, ME’s leader in Document Scanning, System Integration and Guest Facing Solutions, and NEC Enterprise Solutions, global leader in Communications & IT solutions announced the market introduction of Smart Guest Check-in Kiosk, a revolutionary self-service solution that streamlines the check-in and check-out process for Hotels, with an easy-to-use, automated interface that walks a guest through the check in/check out process automatically.
Craig Vance, General Manager at Telematics says: “The technology world is dynamic, and change is the only constant. Since the pandemic hit, technology developers, in conjunction with system integrators, across the world achieved groundbreaking advances to automation and contactless systems to cater to the changing nature and behavior of the consumers.
He adds, “Whether checking in for leisure trips or formal gathering, the guest experience must be convenient, safe, welcoming, and seamless. Our collaboration with OpenTEC and NEC has produced a ground-breaking self-service solution transforming the guest experience. The Self Check-in Kiosk enables guests to verify their identity through facial recognition (depending on country) or a previously received QR-code, pull up their reservation information, add a payment option if needed, encode their room key cards and receive their room assignment, and move on to enjoying their stay without coming into contact with a single person.”
At check-out the guest at the Smart Kiosk selects the check-out options, reviews, and confirms the charges. Billing is immediately completed and a confirmation with receipt is sent to the guest’s email – with minimum disruption. NEC Smart Check-in Kiosk solution not only transforms the guest experience and enhances staff efficiency, but it also reduces waiting times and boosts guest safety and security.
Fully integrated with other Hospitality systems
The Smart Check-in Kiosk integrates easily with a Hotel’s PMS system as well as facial recognition software, touch screen display, camera, Passport/ID reader, credit card payment device and door key encoder. The software immediately alerts staff when a room has been assigned and when the guest has officially checked out.
While guests can choose their language of choice, the interface is fully customizable, completely in line with the brand and marketing standards of the hotel-group, or independent property.
Kees van Donk, Senior Director Travel, Hospitality & Leisure at NEC Enterprise Solutions, concludes: “As Covid had a massive negative impact on the entire Travel, Hospitality & Leisure Industry, there might be one positive outcome; that the Industry now understands that the time for Digital Transformation and Communication is now! The NEC Smart Check in Kiosk is just the right solution for the right time.”